dgb99 Privacy Policy

1. Introduction

This policy applies to all users of the dgb99 platform who are resident in Bangladesh or who access our services from Bangladesh. dgb99 is committed to handling your personal data in a manner consistent with applicable data protection principles — including purpose limitation, data minimisation, accuracy, storage limitation, and security.

By registering an account, depositing funds, or continuing to use the dgb99 platform, you confirm that you have read and agree to the practices described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact our support team to close your account.

2. Information We Collect

dgb99 collects personal data in three broad categories: information you provide directly, information generated automatically through your use of the platform, and information we may receive from third-party service providers. The specific data collected depends on the features you use.

Information You Provide Directly

• Identity information: full name, date of birth, gender, and national identification number or passport number as part of KYC verification.
• Contact information: email address, mobile phone number, and residential address in Bangladesh (district, division, or full postal address).
• Account credentials: username and hashed password. dgb99 does not store passwords in plaintext — all credentials are processed through one-way hashing algorithms.
• Support communications: messages, complaints, and attachments you submit to our support team via email or in-platform contact channels.

Information Generated Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: pages visited, features accessed, session duration, click-stream data, game sessions initiated and completed, bet amounts and outcomes (for fraud prevention and responsible gaming purposes).
• Geolocation data: approximate location derived from your IP address, used to enforce geographic restrictions and prevent access from prohibited jurisdictions.
• Cookie and tracking data: session cookies, analytics cookies, and similar technologies as described in Section 9 of this policy.

Information from Third Parties

• Payment providers: transaction confirmation data (reference numbers, timestamps, amounts) from bKash, Nagad, Rocket, Upay, and bank partners. dgb99 does not receive or store full mobile wallet credentials or bank account numbers.
• Identity verification services: confirmation results (pass or fail) from KYC verification partners. We do not receive raw document images from these providers — only verification outcomes.
• Fraud detection and security providers: risk scores and flagged indicators associated with your account or device, used to protect the platform and all its users.

3. How We Use Your Information

dgb99 processes your personal data only for specific, legitimate purposes. We do not sell your personal data to third parties. The primary purposes for which we use your information are:

• Account management: creating, maintaining, verifying, and securing your dgb99 account and associated player profile.
• Service delivery: processing deposits and withdrawals, crediting bonuses, recording game outcomes, and providing customer support.
• Legal and regulatory compliance: fulfilling our obligations under applicable laws including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and fraud prevention obligations.
• Responsible gaming: monitoring account activity to identify signs of problem gambling, enforcing self-exclusion requests and deposit limits, and providing timely intervention where necessary.
• Platform improvement: analysing aggregated, anonymised usage patterns to improve game selection, website performance, and user experience. Individual player data is not used for profiling without a legitimate basis.
• Marketing communications: sending you promotional offers, bonus notifications, and platform updates by email or in-platform message, where you have consented or where we have a legitimate interest. You may opt out at any time via account settings or by contacting support.

4. Legal Basis for Processing

dgb99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to provide you with the services described in our Terms & Conditions, including account creation, deposits, gameplay, and withdrawal processing.
• Legal obligation: processing required to comply with applicable laws including AML obligations, KYC requirements, tax reporting, and responses to valid legal process from competent authorities.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics — provided that such processing does not override your fundamental rights and freedoms.
• Consent: processing for direct marketing communications and non-essential cookies where you have provided clear, affirmative consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

dgb99 does not sell, rent, or trade your personal data. We share personal data with third parties only where strictly necessary for the following purposes:

• Payment processors: sharing transaction-specific data with bKash, Nagad, Rocket, Upay, and banking partners to process deposits and withdrawals securely.
• Game providers: session identifiers and account status shared with game studios (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi) to authenticate game sessions. Game providers operate under their own data processing agreements with dgb99.
• Compliance and legal authorities: disclosing personal data to regulatory bodies, law enforcement agencies, or courts when required by valid legal process, court order, or applicable law. dgb99 will notify you of such disclosure where legally permitted to do so.
• Technology and infrastructure providers: cloud hosting, cybersecurity, and analytics vendors who process data on our behalf under strict contractual data processing agreements. These providers may not use your data for their own purposes.

6. Payment Data and Financial Information

dgb99 handles payment and financial data with heightened care given its sensitivity. When you make a deposit via bKash, Nagad, Rocket, Upay, or bank transfer, the transaction is routed through the payment provider's own secure system. dgb99 receives only a confirmation record — typically a transaction reference number, timestamp, and amount — and does not store your wallet PIN, mobile banking password, or full account credentials at any point.

All financial transaction records are retained for a minimum period required under applicable AML and financial regulations. These records may be subject to audit by law enforcement or regulatory authorities. Players may request a statement of their own transaction history through the account settings or by contacting support.

7. Cookies and Tracking Technologies

dgb99 uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how users interact with our services. A cookie is a small text file stored on your device by your browser. Cookies do not contain executable code and cannot access other data on your device.

Essential Cookies

Certain cookies are strictly necessary for the platform to function. These include session authentication cookies (to keep you logged in), anti-fraud and security tokens, and cookies that store your language and currency preferences. Essential cookies cannot be disabled without breaking core platform functionality. They are not used for marketing purposes.

Analytics and Performance Cookies

With your consent, dgb99 uses analytics cookies to collect aggregated information about how players navigate the site. This data helps us identify high-traffic pages, measure load times, and improve overall site performance. Analytics data is processed in an anonymised or pseudonymised form wherever possible.

You may manage your cookie preferences at any time through your browser settings. Disabling analytics cookies will not affect your ability to use the platform, but it may reduce our ability to personalise your experience. dgb99 does not use third-party advertising cookies or sell browsing data to ad networks.

8. Data Retention

dgb99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your account's existence plus a minimum of five years after account closure to satisfy AML and financial record-keeping obligations.

KYC verification documents and identity records are retained for a minimum of five years following account closure, or longer where required by specific regulatory obligations. Support communications are retained for two years from the date of the most recent interaction. Game and transaction logs are retained for five years to support dispute resolution and compliance audits.

9. Your Privacy Rights

dgb99 respects your rights over your personal data. Subject to applicable law and legitimate platform interests (such as fraud prevention and regulatory compliance), you have the following rights:

• Right of access: you may request a copy of the personal data dgb99 holds about you, along with information about how it is being used.
• Right of rectification: you may request correction of inaccurate or incomplete personal data held about you. Some data (such as KYC-verified identity fields) may require re-verification before amendment.
• Right of erasure: in certain circumstances you may request deletion of your personal data. This right does not apply where retention is required by law (for example, AML record-keeping obligations) or where the data is needed to defend a legal claim.
• Right to object: you may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, dgb99 will cease such processing immediately.
• Right to restrict processing: in certain circumstances you may request that dgb99 limits how your data is used while a dispute or review is pending.
• Right to withdraw consent: where processing is based on your consent (for example, marketing emails or non-essential cookies), you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact our support team using the email address shown in the site footer. dgb99 will respond to verified requests within 30 days. In some cases we may need to verify your identity before acting on a request to protect against unauthorised access to personal data.

10. Data Security

dgb99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Security measures include SSL/TLS encryption for all data in transit, encryption at rest for sensitive stored data, role-based access controls that limit employee access to personal data on a need-to-know basis, multi-factor authentication for administrative systems, and regular third-party security audits.

Despite these measures, no internet transmission or electronic storage system can be guaranteed 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, dgb99 will notify affected users as quickly as reasonably practicable and will take all necessary steps to contain and remediate the breach.

11. Children's Privacy and Age Verification

The dgb99 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage access. If dgb99 becomes aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account.

12. Changes to This Privacy Policy

dgb99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered users via the platform or by email at least seven days before the changes take effect. The date at the top of this page always reflects the most recent revision.

Your continued use of the dgb99 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must stop using the platform and may request account closure as described in our Terms & Conditions.

13. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dgb99 handles your personal data, please contact our support team. All privacy-related inquiries will be handled with care and responded to within 30 days of receipt. Please include your registered username and a clear description of your request to help us process it efficiently.

Your Privacy at a Glance

The cards below summarise dgb99's core privacy commitments. These are highlights — the full detail is in the sections above.